Legal
Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your information.
Last updated: July 17, 2026
Ares Comfort Systems ("we," "us," or "our"), located at 12612 49th Ave CT SW B102, Lakewood, WA 98499, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you visit our website, request an estimate, schedule service, or otherwise interact with us. It also explains the privacy rights available to you and how to exercise them. By using our website, you agree to the practices described in this policy.
Information We Collect
We may collect information that you provide directly to us, including:
- Identifiers — name, email address, phone number, and mailing address
- Service information — service address, property details, equipment information, and the nature of your request
- Commercial information — service history, maintenance records, estimates, and invoices
- Communications — correspondence with our team, including form submissions and reviews
When you visit our website, certain information is collected automatically through the tools we actually use to operate and measure this site: Google Tag Manager and Google Analytics 4 (site usage, pages visited, approximate location, device and browser type), and Google reCAPTCHA (signals used to distinguish people from bots on our forms). Online booking is provided by Housecall Pro, which processes the scheduling details you submit through its booking widget under its own privacy policy.
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and complete HVAC service requests
- Prepare estimates, process payments, and send invoices
- Send service reminders and maintenance notifications you request
- Respond to inquiries and provide customer support
- Measure website traffic and improve our services and website experience
- Protect our forms and website from spam and abuse
- Comply with legal obligations, including Washington State contractor requirements
Information Sharing
We do not sell your personal information for money. We share information with trusted service providers who assist us in operating our business — for example, Housecall Pro (scheduling and dispatch), payment processors, and Google (analytics and form protection, as described above) — and who are obligated to protect your data. Like most websites that use analytics and advertising cookies, some of this activity may be considered "sharing" or "targeted advertising" under certain state privacy laws; the section titled Your Privacy Choices explains how to opt out. We may also disclose information when required by law or to protect our rights and safety.
Payment Security
We never collect or store full payment card numbers on this website. Payments and financing applications are handled by our payment and financing partners on their own secure, PCI-compliant systems — for example, financing applications are completed on Synchrony's hosted application page, not on our site. Any card details you provide for in-person or phone payments are entered directly into our payment processor's system and are subject to that processor's security controls.
Cookies & Analytics
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand site traffic through Google Analytics 4. When you first visit, a cookie notice lets you accept or decline non-essential cookies; your choice is remembered and applied through Google Consent Mode on return visits. We also honor the Global Privacy Control (GPC) browser signal as an opt-out of advertising-related storage, automatically and without any action required from you. You can additionally control cookies through your browser settings; disabling cookies may limit certain site functionality.
Your Privacy Choices
Your California Privacy Rights — Do Not Sell or Share My Personal Information
If you are a California resident, the California Consumer Privacy Act as amended by the CPRA gives you specific rights over your personal information. In the preceding 12 months we have collected the categories of personal information described in "Information We Collect" above: identifiers, commercial information, and internet activity gathered through Google Tag Manager, Google Analytics 4, and Google reCAPTCHA. We do not sell personal information for money. Our use of analytics and advertising cookies may constitute "sharing" for cross-context behavioral advertising as defined by the CPRA.
You have the right to:
- Opt out of the sale or sharing of your personal information
- Know what personal information we collect, use, and disclose
- Delete personal information we hold about you, subject to legal exceptions
- Correct inaccurate personal information
- Non-discrimination — we will never deny you service, charge a different price, or provide a different level of quality because you exercised any of these rights
How to opt out
- On this site: choose "Decline" on our cookie notice (shown on your first visit). Your choice is stored and re-applied on every return visit.
- Global Privacy Control: we honor the GPC signal sent by your browser or extension as a valid opt-out of advertising-related storage — automatically, with no interaction needed.
- By contacting us: to exercise your rights to know, delete, or correct, contact us using the details below. We will verify your request and respond within the time required by law.
Ares Comfort Systems · 12612 49th Ave CT SW B102, Lakewood, WA 98499 · Phone: (253) 327-7002 · Email: [email protected]
This section was last updated on July 17, 2026.
Text Messaging Consent
If you provide your phone number and agree to be contacted, we may call or text you about your service request, appointment reminders, and estimates. Message and data rates may apply, and message frequency varies. You can opt out of text messages at any time by replying STOP, or get help by replying HELP. Consent to receive text messages is never a condition of purchasing any services.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit, secure servers, spam protection on our forms, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy — for example, service records are retained to honor warranties and meet Washington State contractor record-keeping requirements — and then delete or de-identify it.
Children's Privacy
Our services and website are directed to homeowners and businesses, not to children. We do not knowingly collect personal information from anyone under 16 years of age. If you believe a child has provided us personal information, contact us and we will delete it.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications and targeted advertising
- Object to or restrict certain processing
To exercise these rights, please contact us using the information below. California residents: see Your Privacy Choices above.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be posted on this page before they take effect.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Ares Comfort Systems
12612 49th Ave CT SW B102, Lakewood, WA 98499
Email: [email protected]
Phone: (253) 327-7002